Loan Servicing

Due to our remote work structure, please send ALL correspondence electronically
Monthly payments can be sent electronically or to the lockbox.

THE SERVICER’S SERVICER™

A leader in client satisfaction and service, Berkadia’s award-winning commercial loan servicing platform deftly guides our clients in managing their greatest economic and financial endeavors. From loan administration to cash and asset management, our expertise spans all commercial real estate products and market sectors, including commercial mortgage-backed securities, balance sheet lending, life company portfolios, agency programs and institutional-grade investments.

Commercial Loan Servicing Track Record

Loan servicing
portfolio
$405B
loan servicing portfolio UPB as of
December 31, 2023
Commercial
loan servicer
LARGEST
U.S. non-bank
commercial loan servicer
in the industry
Loans
serviced
20,962+
loans actively serviced
Servicer
ratings
HIGHEST
Primary Servicer ratings from Fitch, Standard & Poor’s and DBRS Morningstar

Standard & Poor's

April 2023
Primary STRONG
Master ABOVE AVERAGE
Special ABOVE AVERAGE

DBRS morningstar

January 2024
Primary MOR CS1
Master MOR CS2
Special MOR CS3

Fitch

Feb 2024
Primary CPS1
Master CMS2+
Special CSS2

CONTACT SERVICING

For current loan questions, visit LoanView® or call 888.334.4622.
To speak with someone directly in the following areas, please contact:

Primary/
Master Servicing
Brian Shoch 215.328.3458
Special Servicing & Surveillance Julie Gschwind 949.622.9294
Business Development Alex Groot 980.202.4711

LoanView®

VISIT LOANVIEW®

LoanView® is Berkadia’s secure, proprietary
web-based application that allows borrowers to view and manage their respective portfolios, providing online access to their loan information.

RESEARCH, INSIGHTS and news

Access the latest market-driven insights, research and news from Berkadia.

News

Berkadia’s 2024 Powerhouse Poll Outlook

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News

Pointe Grand Warner Robins, Warner Robins GA | Financed by Berkadia 2023

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News

No. 17 Residences Allapattah, Miami FL | Refinanced by Berkadia 2023

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News

Lakeside Village, Lakeland FL | Financed by Berkadia 2023

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Integrated Lending Solutions

Our Investment Sales platform is seamlessly integrated with a deep bench of Mortgage Banking professionals across the country.

Agency Lending

Freddie Mac

#1 Freddie Mac Lender in 2023

Housing and Urban Development

#1 HUD Lender in 2023

Fannie Mae

#2 Fannie Mae DUS Lender in 2023

JV Equity & Structured Capital

Berkadia JV Equity & Structured Capital specializes in arranging joint-venture investments and structured capital solutions with foreign and domestic capital sources.

What it Means to be Berkadia

There is no shortcut to success—acquire knowledge beyond your work routines and fully embrace change. We are all living in a very dynamic and fast changing world—challenge yourself and give your best every day.

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Mohammed Idris

VP
Primary Servicing

Something that this job has taught me is that I am not going to know everything right away, and that it is okay. Some of the employees have worked at Berkadia for over 15 years and some over 30!

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Tyler Shoch

Intern
Servicing

I couldn’t be happier making the transition from banking to the commercial real estate industry. CRE is such a dynamic industry and there is always something new to learn.

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Mark Durovka

AVP
Servicing Portfolio Manager

The biggest thing that stood out to me when I was interviewing with Berkadia was that the interviewers had a calming presence and it felt more like a conversation. The relaxed yet thoughtful nature of the interview allowed me to be comfortable yet confident with my responses.

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Joe McSweeney

Intern
Servicing

I strongly believe in and encourage everyone to challenge oneself constantly and become a better version of yourself. No matter what profession you are in or what drives you, there is always an ocean of knowledge you can explore and that is the only way we can truly grow.

Read More

Divyesh Agrawal

Senior Manager
Servicing Operations

Everyone I have met and worked with has been so nice and helpful, the employees at Berkadia really want the best for their interns and will go out of their way to help them.

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Erik Ojert

Intern
Servicing

Read More BeBerkadia Spotlights

Leadership

Mark McCool

President – Berkadia Commercial Real Estate Services

Be Your Best Self. Be Berkadia.

Join Berkadia's loan servicing platform and learn from the best of the best at the largest U.S. non-bank commercial mortgage servicer in the industry. We provide the personal and professional development opportunities you need to impact the commercial real estate industry, build a career that takes the long view, and reach your full potential.

View Career Opportunities

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