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Loan Servicing

COVID-19 Notice: Due to our remote work structure, please send ALL correspondence electronically.
Monthly payments can be sent electronically or to the lockbox.

Unparalled Quality Meets Superior Service 

Our servicing operations expertly handle all aspects of loan servicing – from loan boarding and administration to cash management and asset management, supporting all products, markets and property sectors, including commercial mortgage-backed securities, balance sheet lending, life company portfolios, agency programs and institutional investments.

Track Record

Loan Servicing
Portfolio

loan servicing portfolio UPB as ofyear-end 2020

$303b

loan servicing portfolio UPB as of
year-end 2020

Commercial
Loan Servicer

non-bank commercial loan servicer in the industry

Largest

non-bank commercial loan servicer in the industry

Loans
Serviced

commercial loans actively serviced

20,300+

commercial loans actively serviced

Servicer
Ratings

Primary Servicer ratings from Fitch, Standard & Poor’s and DBRS Morningstar

Highest

Primary Servicer ratings from Fitch, Standard & Poor’s and DBRS Morningstar

November 2021
Primary STRONG
Master ABOVE AVERAGE
Special ABOVE AVERAGE

October 2021
Primary MOR CS1
Master MOR CS2
Special MOR CS3

September 2021
Primary CPS1
Master CMS2

LoanView®

LoanView® is Berkadia’s secure, proprietary web-based application that allows borrowers to view and manage their respective portfolios, providing online access to their loan information.

RESEARCH AND INSIGHTS

Access the latest market-driven insights and research from Berkadia.

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Research

Multifamily Return Volatility and Why it Matters

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Blog

Opportunities Ahead for Multifamily Financing in 2021

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Blog

Investing Where it Matters: Affordable ESG Investments

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Research

Berkadia 2021 Powerhouse Polls

Specialties

Affordable Housing

Production across mortgage banking, investment sales, and tax credit syndication exceeded $2.46 billion in 2020.

Hotels & Hospitality

Closed more than $2 billion in transactions totaling 10,494 rooms across 48 markets in the last two years.

Manufactured Housing

Ranked as Fannie Mae’s #1 Manufactured Housing Communities Lender in 2020.

Seniors Housing & Healthcare

Closed more than $1 billion across 83 mortgage banking and investment sales transactions in 2020.

Small Loans

Since launching in 2019, has financed more than $700 million in small loans.

Student Housing

Since forming in 2015, has closed more than $5.3 billion across 230 sales, debt and equity transactions.

Integrated Lending Solutions

Our Investment Sales platform is seamlessly integrated with a deep bench of Mortgage Banking professionals across the country.

Learn More

Agency Lending

Fannie Mae

#2 DUS lender, 2020

Freddie Mac

#2 Freddie Mac Optigo and Conventional lender, 2020

Housing and Urban Development

#2 FHA-insured lender, 2020

JV Equity & Structured Capital

Berkadia JV Equity & Structured Capital specializes in arranging joint-venture investments and structured capital from foreign and domestic capital sources.

Leadership

Mark McCool

Executive Vice President
President, Berkadia Commercial Real Estate Services