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Loan Servicing

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Monthly payments can be sent electronically or to the lockbox.

The servicer’s servicer™

A leader in client satisfaction and service, Berkadia’s award-winning commercial loan servicing platform deftly guides our clients in managing their greatest economic and financial endeavors. From loan administration to cash and asset management, our expertise spans all commercial real estate products and market sectors, including commercial mortgage-backed securities, balance sheet lending, life company portfolios, agency programs and institutional-grade investments.

Commercial Loan Servicing Track Record

Loan Servicing
Portfolio

loan servicing portfolio UPB as of Q2 2023

$397B

loan servicing portfolio UPB
as of Q2 2023

Commercial
Loan Servicer

non-bank commercial mortgage servicer in the industry

Largest

non-bank commercial mortgage
servicer in the industry

Loans
Serviced

loans actively serviced

20,968+

loans actively serviced

Servicer
Ratings

Primary Servicer ratings from Fitch, Standard & Poor’s and DBRS Morningstar

Highest

Primary Servicer ratings from Fitch, Standard & Poor’s and DBRS Morningstar

April 2023
Primary STRONG
Master ABOVE AVERAGE
Special ABOVE AVERAGE

December 2022
Primary MOR CS1
Master MOR CS2
Special MOR CS3

July 2022
Primary CPS1
Master CMS2

LoanView®

LoanView® is Berkadia’s secure, proprietary web-based application that allows borrowers to view and manage their respective portfolios, providing online access to their loan information.

navigating-insurance-challenges

Navigating Insurance Challenges in CRE Underwriting

Danielle Lombardo, Chair, Lockton’s Global Real Estate Practice, provided her perspective into the significant tightening of the commercial real estate insurance market and the impact it’s had on premiums and coverage for multifamily investors.

RESEARCH AND INSIGHTS

Access the latest market-driven insights and research from Berkadia.

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Insights

Metro of the Month: Indianapolis

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Insights

Preserving Affordability Through the RAD Program

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Research

Berkadia: 1Q22 Multifamily Report – National

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Research

RealPage Newsletter – Apartment Trends in Zoomtowns

Specialties

Affordable Housing

In 2022, we advised on more than $5.2 billion across investment sales and mortgage transactions, and tax credit syndication engagements.

Hotels & Hospitality

In 2022, we advised on more than $1.3 billion across 72 investment sales and mortgage banking transactions.

Manufactured Housing

Ranked as Freddie Mac’s #1 Lender and Fannie Mae’s #2 DUS Producer for Manufactured Housing Communities in 2022.

Medical & Life Sciences

Since 2018, we’ve advised on more than $6 billion of investment sales and mortgage banking transactions.

Seniors Housing & Healthcare

In 2022, we advised on more than $595 million across 44 investment sales and mortgage banking transactions.

Single-Family Rental & Built-for-Rent

In 2022, we advised on more than $1.3 billion in SFR and BFR investment sales and mortgage transactions.

Small Loans

Since launching in 2019, we have financed more than $1.4 billion across more than 600 multifamily small loans.

Student Housing

In 2022, we advised on more than $1.3 billion across 45 investment sales and mortgage banking transactions and were ranked Freddie Mac’s #2 Student Housing Lender.

Integrated Lending Solutions

Our Investment Sales platform is seamlessly integrated with a deep bench of Mortgage Banking professionals across the country.

Learn More

Agency Lending

Fannie Mae

#2 DUS Producer in 2022

Freddie Mac

#1 Freddie Mac Optigo and Conventional Lender in 2022

Housing and Urban Development

#3 FHA-insured Lender in 2022

JV Equity & Structured Capital

Berkadia JV Equity & Structured Capital specializes in arranging joint-venture investments and structured capital from foreign and domestic capital sources.

Leadership

Mark McCool

Executive Vice President
President, Berkadia Commercial Real Estate Services

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